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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
251 ratings and 169 comments received in the last 90 days.
03 October 2025
In time.
03 October 2025
All staff was very friendly and helpful
27 September 2025
Really easy to deal with and easy to pick up,
21 September 2025
Excellent all round experience. Treated courteously and nothing was too much trouble. Simon Griffin was Knowledgeable and we had no hesitation in making our decision.
18 September 2025
Very very satisfied the customer service is great so friendly and very helpful will Always help to find what you are looking for.
16 September 2025
Very satisfied, as my new purchase was fully cleaned, full tank of fuel and 1 to 1 time spent going through every detail and options with my car.
10 September 2025
The delivery of my new car was very quick, and on collection I was shown everything inside the car by the BMW genius. Which helped me on my way with my new car.
10 September 2025
After going to my local BMW dealer in Ruxley who were very unhelpful I thought we would not be buying a BMW car. But on the off chance of passing Barrett's near Ashford. We popped in and everyone was helpful and Chris was great - 120 M Sport sold
09 September 2025
Everything went to plan and my wife appreciated the flowers (nice touch)
07 September 2025
Delivery was fast and I was kept informed the whole time.
04 September 2025
The staff were really kind and welcoming The process was quick and pain free
01 September 2025
Staff were very helpful.
24 August 2025
Excellent customer service from Michael and Erin
16 August 2025
The BMW Centre representative was attentive and informative, and the whole delivery process was trouble free and efficient.
05 August 2025
Again, Lydia was brilliant and answered all our questions
30 July 2025
One defining moment was during discussions with Chris he immediately recognised my requirements would command a factory order. It has been worth the wait.
23 July 2025
Although there were some issues with the first order of the car these were resolved with the reorder
22 July 2025
All staff were very welcoming! Any questions or concerns I had where answered!
21 July 2025
Please see my previous answer.
20 July 2025
There were no issues. Communication was great throughout and the car was ready when expected
18 July 2025
Every explained to minor detail
15 July 2025
Knew everything with the car and polite
06 October 2025
Can't really elaborate on what I already wrote above - everything was very easy and quick thanks to Jodie
06 October 2025
Greasy fingerprints three wheels, nsf door and nsf wing in front of the wheel. A dollop of grease deposited on the nsr wheel rim. The free wash didn't remove the mechanic's lack of attention to detail. I hope the service was done properly.
06 October 2025
Great service and went out of there way to fix my car
05 October 2025
Dealer was efficient and accommodating to my needs.
03 October 2025
James sent me updates through the day while my car was in for oits service and explained fully all the work my car needed. I believe he also stayed on in order to be there when I collected it, which was much appreciated
02 October 2025
On this occasion, the service was satisfactory and I could not find any fault.
01 October 2025
Our contact , Jodie, was extremely helpful, she kept us up to date and dealt with us very professionaly
01 October 2025
As above
30 September 2025
Very professional service that was extremely customer focused.
30 September 2025
Some of the work requested when making the booking via the call centre wasn't performed, since realising it is too much of an inconvenience to revisit. Dirty fingerprints were on the inside of the a-pillar after the vehicle was returned to me.
29 September 2025
Very professional service. Very friendly.
29 September 2025
Good service, work completed in a timely fashion and service advisor was helpful and sympathetic. 10/10 for Aaron.
29 September 2025
The car was in for a trim to be replaced, and I advised the car would be clearned inside and out. It wasnt, it had been rinsed over on the outside but not a great job and the inside had not been touched Disappointing when i was told it would be done.
28 September 2025
The car had an MOT only and possible warranty work
26 September 2025
Perfect
25 September 2025
Sophie Simpson was excellent and a credit to Barrett's.
25 September 2025
always great service at Barrett's good communication and turnaround
25 September 2025
Man very helpful when I picked up the car
24 September 2025
Jodie kept me informed throughout the process and got my permission to solve the unexpected extras that were needed .
24 September 2025
Sophie was exemplary - nothing could have been better. I was well looked after, accommodated and no ask too big. Friendly and approachable and felt valued as a customer. What more could you ask for!? Thank you Sophie and see you again soon!
24 September 2025
The receptionist greeted me in a friendly manner and was helpful registering my car into the system and setting up the WhatsApp. Aaron did his best to co-ordinate the whole mess and the lady mechanic who visited my home seemed efficient.
23 September 2025
Team excellent Still awaiting parts
22 September 2025
All showroom staff are always helpful and pleasant. Nice place to be.
22 September 2025
The service manager was very courteous and helpful in answering my questions. However, I am disappointed that you no longer offer the "collect and deliver" service. This service was one of the reasons I chose BMW in the first place.
21 September 2025
Was completely satisfied.
21 September 2025
Extremely satisfied
20 September 2025
Friendly thoughtful efficient effective
20 September 2025
Always great service, comms etc
20 September 2025
From start to finish, the service experience was magic.
18 September 2025
Sophie was very good and helpful and kept us updated on how the car was getting on.
18 September 2025
Standard service done. Everybody friendly. Nobody seemed to find it strange that another appointment needs to be arranged to fit a bolt.
18 September 2025
Aaron was friendly and helpful
16 September 2025
As above
16 September 2025
Comfortable surrounding and good facilities.
15 September 2025
Service is good however new BMW imposed ways of working do not allow old fashioned contact such as computerised booking in etc
14 September 2025
Easy checking in service and the work was carried out efficiently and there was good communication throughout the process.
13 September 2025
Sophie was great, she got it all done ASAP, very good.
10 September 2025
My 3 series was in for an MOT test and I was shocked to learn that a cracked inside rim meant it could not be legally driven. Although the loan cars were all out, my service agent, James Major, found me a car for 2 weeks while awaiting a new wheel.
10 September 2025
I was kept informed during the day of the progress on my car, the car was ready for collection in a timely manner.
09 September 2025
Always nice and clean
09 September 2025
see comment above.
09 September 2025
Good customer services
09 September 2025
They are good at their work, very upfront and honest, and they work fast to help the customer get away asap.
08 September 2025
The process was straightforward and efficient and the extra service of free vehicle inspection greatly appreciated
08 September 2025
Very efficient service and process and excelleent waiting area.
08 September 2025
Very satisfied
08 September 2025
See above
08 September 2025
I received even a check video send online with possible errors, for free. Thank you!
08 September 2025
For the reason above
07 September 2025
Good service
03 September 2025
Customer service guy was excellent.
02 September 2025
Efficient and professional.
02 September 2025
Sophie is always great . great communication and knowledgable . knows how to break very bad news about costs !
01 September 2025
All done when and as expected. Car returned nice and clean and even cost a little less than quoted.
31 August 2025
Car was serviced as required
31 August 2025
The service was satisfactory staff were very helpful
30 August 2025
Very professional
30 August 2025
Helpful and easy to talk to
28 August 2025
the reason for my feed back is credit where its due really welcoming visit
27 August 2025
James Major very informative of the process from start to finish and also arranged a warranty repair while my car was with the workshop
26 August 2025
I always deal with the same reception staff Sophie is attentive always makes sure everything is completed in time Thank you
26 August 2025
Excellent service and efficient staff who kept me advised on progress at every step
26 August 2025
Work carried out as required & no issues
26 August 2025
As above, couldn't fault this that all.
25 August 2025
Every member of the team gave great service, always smiling, patient
24 August 2025
Service was very good, heated informed all all times
24 August 2025
As above
24 August 2025
The Ashford branch was good, they achieved what they said they would, the only reason I won't be giving a 5 star is because they said a tyre was more worn that it actually was. Also I don't think it costs £200 for a tyre change.
23 August 2025
Jolie who was in contact with us was excellent
21 August 2025
Car was cleaned for free Comfortable waiting area with drinks and snacks, WiFi so I could work
20 August 2025
Because there were 2 issues that required James to go beyond the norm to resolve them, which he did.
19 August 2025
For reason as above
19 August 2025
Sophie was great and so were the rest of the staff
19 August 2025
I did not get a satisfactory explanation of the problem that occurred. This is not a reflection on the service manager who was dealing with me, he was fine. I think this may have been a communication problem with BMW. I'm a bit anxious it may return
19 August 2025
Communication with Barretts Ashford was first rate, as was my reception at the dealership. The work was carried out as per the schedule and my car was cleaned thoroughly for me to collect. An additional item on collection was dealt with promptly.
18 August 2025
As above
18 August 2025
Excellent customer service from both Sophie and Tim. Our thanks to them.
18 August 2025
Very helpful staff
17 August 2025
Excellent service from welcome to car collection
17 August 2025
Good service
17 August 2025
Efficient, cost effective service.
16 August 2025
Completely satisfied the team at Barretts Ashford were courteous, efficient, and kept me well informed throughout. The service was smooth and professional, and my car was returned in excellent condition.
16 August 2025
We had bmw cars for the last 20 years
14 August 2025
All questions answered in proffessional manner.
14 August 2025
Very professional and helpful
13 August 2025
I always pick this dealer to undertake my servicing as the work is always to the best standard, timely quote, undertaking of work and reporting during works being undertaken.
13 August 2025
We were seen by Sophie Simpson and can't thank her enough for getting the service arranged and sending the service report. Sophie was very friendly, professional and very accomodating. Many thanks to Sophie and the team for the service on my car.
13 August 2025
No tyres in stock but James really tired to get this issue sorted
12 August 2025
Great service, would be even better if there was an option to drop off to station after car is dropped off in the morning
12 August 2025
Was very easy and everyone was very helpful
11 August 2025
BMW are amazing. They helped me with what I thought was an issue with my car. They were so kind and reassuring. My car looked amazing when I picked it up.
10 August 2025
My BMW had an issue and was fixed and returned promptly I had a hire car to get me around again great job ??
10 August 2025
My wife drives the X3 and Barrett's provided full collection and drop off plus gave my wife some gifts.
10 August 2025
No big issues from past experience. On two occasions the end cost has been less than the original quote.
09 August 2025
Service advisor Jodie Glasgow dealt with all issues quickly and efficiently. Well pleased with my visit
09 August 2025
Good welcome. Talked through the process. Work completed swiftly.
08 August 2025
No complaints at all .
08 August 2025
Very welcoming
08 August 2025
Great service
08 August 2025
WhatsApp chat was very helpful, communications was good.
07 August 2025
Pricey
07 August 2025
Dealer is incapable of providing good customer service
07 August 2025
Super
06 August 2025
All worked was carried out fast efficiently also including the unplanned worked was booked in quickly and Liam car sorted me out so I wasn't without a car to carry on with work .
06 August 2025
everything done professionally and on time
05 August 2025
Very good
04 August 2025
Apart from considerable cost it was sensible decision to replace bonnet sensor.There was no fuss apart from initial unavailability of X1 which to my great relief(headroom) James recyified
04 August 2025
The staff were courteous, helpful and informative throughout the session.
03 August 2025
They creatively solved a potentially expensive problem in a very agreeable fashion. Very courteous comms too .
03 August 2025
Very satisfied
02 August 2025
Use to be satisfied completely in the past, now not so much. Dealership has changed not for the better.
02 August 2025
Aaron was very helpful.
01 August 2025
As above. Pleased with the overall service, you kept me informed of progress and completed the works quickly.
31 July 2025
Good communication, friendly staff
31 July 2025
Jodie has been great to deal with
31 July 2025
I am disappointed that the convenient collection from home service has been discontinued. I have used this service frequently in the past as the dealership is ten miles from my home and is not easily accessible by public transport.
31 July 2025
Covered in previous comment
30 July 2025
The video attachment showed underneath the car explaining exactly the condition.
29 July 2025
Good to have lift to the outlet. Nice touch to have some cans of carbonated drinks not just tea and coffee
28 July 2025
Team very courteous and willing to assist. Clearly knowledgeable and proficient in getting car back on road Constant and clear communication from all but Sophie Simpson stood out for her customer care.
28 July 2025
Let me leave my car over the weekend which was very convenient. Polite and helpful staff.
27 July 2025
Asked was dealt quickly and proficiently.
27 July 2025
As above.
27 July 2025
Kept in touch and were easy to speak to
26 July 2025
Extremely satisfied. Shah Choudhury went above and beyond from start to finish; professional, responsive, and genuinely helpful. He made the whole experience feel personal and seamless. Truly excellent support. Well done Barretts!
26 July 2025
Very good
25 July 2025
Sorted out my tyre easily
24 July 2025
More the satisfied
23 July 2025
Always a cheerful welcome
23 July 2025
Good for a recall and an mot on a 25 year old 3 series and it was done in 90 mins and kept well informed of what was happening
23 July 2025
I have total faith that the work is carried out to the highest standard and should I need to take the car abroad I would not feel nervous about the reliability of the car.
22 July 2025
As above
22 July 2025
The team from Barretts were quick to book in the car and on diagnosis of the problem had the part delivered next day and fitted.
21 July 2025
All went to plan
21 July 2025
As above- very underwhelmed with the service. I feel like I've not been told the truth at times by the person dealing with my issue.
21 July 2025
The team were polite and efficient at letting me know what was being done
21 July 2025
Pleasant waiting area
19 July 2025
Fitted me in after I had to cancel due to work commitments two times. Greatly appreciated . Would have been 5 rating if driver had been available to travel me back home.
19 July 2025
As above
19 July 2025
As above
18 July 2025
Easy and helpful
15 July 2025
As above answer
15 July 2025
Sophie took care of everything. Particularly impressed with the valeting
15 July 2025
All good
14 July 2025
Great
14 July 2025
Really the same as above.
03 October 2025
Lydia was very helpful and answered all queries