OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
179 ratings and 137 comments received in the last 90 days.
03 April 2026
The sales person was knowledgeable about the product, solution focused, and listened to the elements important to me to define the best purchase.
29 March 2026
Very satisfying experience, well worth the wait and James the salesman was very helpful and extremely knowledgeable regarding any questions I had about my new car throughout the process.
27 March 2026
Very efficient helpful super friendly service Simon was the best
24 March 2026
Really pleasant experience from start to finish. Chris was really helpful from test driving the used X1, he understood what we wanted to do financially and led us on to looking at a brand new option
24 March 2026
Fantastic the whole team are fab and enjoyed dealing with Chris
24 March 2026
Khalid always helpful and friendly one of the main reasons we choose BMW
13 March 2026
Brilliant service from James in Sales Ashford.
12 March 2026
Everything, was very quick and simple and Aaron was brilliant with providing information and keeping us updated at all stages.
11 March 2026
We only found out that you needed to have a compatible phone in order for several features to work on the day of collection, not prior to signing up. We did not know that the vehicles features depended on specific models.
16 April 2026
Very friendly, welcoming staff as always. They were able to answer my questions.
14 April 2026
All done with care and ready for pick up promptly
14 April 2026
Pleasant professional and efficient check in at reception despite the fact it was only 0730 hrs Sophie stood out as a BMW team player too for her updates and communications along the way - she even fitted wiper blades outside in the cold. Amazing
12 April 2026
Service was ok, took a while to get my key back and I didn't know who service advisor was.
12 April 2026
Flawless
10 April 2026
Sophie Simpson at BMW Ashford provided amazing service. She was attentive, supportive, and truly went above and beyond. Her help was genuinely valued and deeply appreciated. I was extremely satisfied with the overall experience.
08 April 2026
Quick efficient. Nice coffee and free car clean ??
07 April 2026
As ever, great customer service and work carried out efficiently, Thank you.
06 April 2026
Consistently a polite, informed snervice that delivers what the customer needs.
06 April 2026
It was quiet and gave me a good space to study
FIND Barretts Ashford BMW
Address
- The Boulevard, Orbital Business Park, Ashford, TN24 0GA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed.
Phone
- 01233 500555
Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe
Address
- The Boulevard, Orbital Business Park, Ashford, TN24 0GA
Opening Hours
- Mon–Fri:08.00 - 18:00
- Sat:1st Saturday of the month only 10:00 - 16:00
- Sun:Closed
Phone
- 01233 224999
Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe
Address
- The Boulevard, Orbital Business Park, Ashford, TN24 0GA
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:1st Saturday of the month only 08:00 - 12.30
- Sun:Closed
Phone
- 01233 504330
Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe
07 April 2026
I couldn't have had a better experience. Brad Roy offered the most premium experience and made it memorable for me. For me, Brad is the best person I have ever bought a car from.