OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
224 ratings and 141 comments received in the last 90 days.
29 January 2026
The whole process from initial dialogue with the sales person (Aaron Norton) to ordering the car and collection was handled very professionally. I dealt with a number of the staff at BArretts Ashford, all of them without exception were excellent.
21 January 2026
Chris Hogben of Barretts was very professional in the whole purchase process and a great ambassador for both the company and brand.
20 January 2026
start to finish, once again a great customer experience.
30 December 2025
Simple answer: very professional in all aspects.
17 December 2025
Chris Hogben & Kane Tickner (BMW Ashford) looked after me during the purchase of my BMW220i and both of them provided the most execeptional service. I am genuinely so delighted with my new car and all they did to make my customer journey so wonderful
11 December 2025
Relaxed atmosphere and no pressure to purchase
07 December 2025
Polite staff make a difference, nothing is to much trouble.
05 December 2025
James was exceptionally helpful throughout the process. He took time to explain everything clearly making sure I understood which helped me make decisions on model, extras etc. James kept me informed throughout of the progress of my order.
03 December 2025
Excellent best bmw centre I've ever used, I drove 100 miles each way because Simon Griffin and the team are so good
01 February 2026
Went out their way to help, when they didn't have too. Special thanks to Sophie for sorting out the drop off.
31 January 2026
Friendly helpful people. Kept fully informed of the process. Car ready to collect as promised.
29 January 2026
Aaron was great, very friendly and professional
29 January 2026
The job was completed professionally, on time and as quoted. I was kept informed for progress and received the car back clean. The staff, especially Sophie, were friendly and very professional. I will never take my car anywhere else. Thank you all.
29 January 2026
You cooperated well with the problems of my MotorEasy breakdown and warranty claim and did a thoroughly well managed repair jk. In difficult circumstances . I've had very good service from you since I moved to Kent in 2006. My son is a happy client2
28 January 2026
Service was done on time, friendly staff
28 January 2026
Polite and helpful staff
28 January 2026
Sophie is organised, knowledgeable, efficient. She always thinks out of the box and also pre empts any potential difficulties and comes up with a solution before approaching me the customer.
27 January 2026
Great overall service & communication all the way through. Special mention for Jodie & Sophie who are a credit to the business.
27 January 2026
Sophie was really helpful, solutions focused, sorting out a loan car, twice and getting the problems the workshop sorted. She is a real asset to Barrett's bmw
FIND Barretts Ashford BMW
Address
- The Boulevard, Orbital Business Park, Ashford, TN24 0GA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed.
Phone
- 01233 500555
Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe
Address
- The Boulevard, Orbital Business Park, Ashford, TN24 0GA
Opening Hours
- Mon–Fri:08.00 - 18:00
- Sat:1st Saturday of the month only 10:00 - 16:00
- Sun:Closed
Phone
- 01233 224999
Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe
Address
- The Boulevard, Orbital Business Park, Ashford, TN24 0GA
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:1st Saturday of the month only 08:00 - 12.30
- Sun:Closed
Phone
- 01233 504330
Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe
30 January 2026
Excellent service and care;